Policies and Shipping

At Branru Farm, we strive to provide our valued customers with the best possible shopping experience. To ensure transparency and satisfaction, we have outlined our policies and shipping information below. If you have any questions or concerns, please feel free to contact our customer support team.

Order Processing:

Orders are processed and shipped within 1-3 business days after payment confirmation. In case of any delays due to unforeseen circumstances, we will notify you promptly.

Shipping Options:

We offer standard shipping within the United States and international shipping to select countries. Shipping costs and estimated delivery times will be displayed during the checkout process.

Shipping Rates:

Shipping rates are calculated on the destination and the weight of the package.

Delivery Time:

Domestic orders typically arrive within 3-7 business days after shipment.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email to monitor the delivery status. Please allow 24-48 hours for the tracking information to become active.

Damaged or lost items:

If your order arrives damaged, please contact our customer support teams within 72 hours of delivery for assistance. In the rare event of a lost package, we will work with the shipping carrier to resolve the issue promptly.

Returns and Exchanges:

We take great pride in our products, and we want you to be completely satisfied with your purchase. If you encounter any issues with your order, please contact us within 14 days of delivery for possible returns or exchanges. To initiate a return or exchange, please include your order number and a detailed description of the issue in the communication.

Refunds:

Refunds will be issued for eligible returns within 7 business days after receiving the returned items. Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part.

Privacy Policy:

We respect your privacy and protect your personal information. Your data will only be used for order processing, communication, and to improve our services. By placing an order with Branru Farm you agree to adhere to the above policies and shipping guidelines. We thank you for choosing our handcrafted products, and we are here to ensure your satisfaction every step of the way. If you have any questions or need assistance, please don’t hesitate to contact us. Happy shopping!